Career Opportunities

Technical Service Representative

Posted on: Wednesday, March 10, 2021
Organization: Ortho Clinical Diagnostics
Location: Quebec City, Canada / Work from Home
Description:

The Opportunity:

As Ortho continues to grow, we are seeking a Technical Service Representative based in Quebec City, Canada.  This is a remote, work from home position that offers a company car, gas card, laptop, cell phone and all vehicle maintenance is covered by Ortho.

The Responsibilities:

  • Working under the supervision of the Area Service Manager, will work in an empowered team-based environment to install, troubleshoot, repair, test and certify the full range of microprocessor based electronic products distributed by Ortho Clinical Diagnostics needing field service support.

  • Will be required to accurately complete all paper work associated with service calls and scheduled PMs, prepare repair estimates as required and obtain customer approval prior to proceeding with repairs.

  • Essential to be current on industry practices.  Will assist Account Managers with customer presentations and trade shows as required.  Travel is required in this position.

Requirements:

The Individual

  • A community college or university graduate from an electronic engineering program or equivalent is required.

  • Superior verbal and written communication skills.

  • Strong analytical skills and a high level of drive and initiative.

  • Excellent interpersonal and influencing skills.

  • Ability to deal with multiple projects and priorities in a dynamic team-oriented environment required.

  • Customer focused.

  • Safe driving skills are required.

  • Bilingual in English and French is required.

  • Experience working in hospital and clinics repairing medical equipment is an asset.

  • Up to 50-70% travel required for this position.

  • Work visa sponsorship is not available for this position.

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